Announcing Tech Care: a simple digital support guide for civil society

December 12, 2022

Our Digital Defenders Partnership (DDP) has launched a new tool called “Tech Care”. This step-by-step digital support guide developed by CiviCert helps smaller civil society organizations and grassroots groups respond to the digital safety needs of the people they work with and for.

Digital attacks on the rise

As digital attacks on civil society and vulnerable minorities increase both in number and intensity, new digital security help desks are being created all over the world. However, they do not always match the actual needs of civil society groups. Tech Care is a simple guide that helps underfunded, understaffed, non-hierarchical groups set up the workflows and procedures of a digital security help desk. This service is sorely needed by smaller organizations exposed to disproportionate threats and the consequent risk of post-traumatic stress disorder among their staff or volunteers.

What’s in it?

Chapter 1 describes how to decide what your help desk is going to do, for whom, and which policies will be required to deliver these services. Chapter 2 outlines the various steps needed to make a realistic plan for your help desk. Chapter 3 illustrates the incident handling process. Finally, Chapter 4 offers recommendations on how and why to collaborate with other digital security help desks.

Get tech care now!

Tech Care is available in English and Spanish at, and provides templates for developing your help desk’s policies.

DDP launches Tech Care

Digital Defenders Partnership

DDP, managed by Hivos, is an emergency grant mechanism for digital activists under threat launched by the Freedom Online Coalition in 2012. It provides a holistic response to digital threats and creates resilient and sustainable networks of support to human rights defenders.