You will lead a small team composed of our Cyber Security Officer and Service Desk Engineer and will collaborate closely with regional IT staff. The ideal candidate should have a strong technical foundation, proven experience with Microsoft 365, excellent coordination skills, and a collaborative mindset that fits well in a multicultural, mission-driven environment.

A key part of this role involves coaching and developing IT colleagues, fostering a culture of knowledge sharing, continuous improvement, and user-centric service delivery.

Key responsibilities

IT operations & service coordination

• Coordinate day-to-day IT support and oversee services provided by internal staff and external partners.
• Manage the global IT infrastructure, including Microsoft 365, cloud services, networking, and device management.
• Monitor SLAs, analyze incident trends, and drive continuous service improvements.

Coaching & team development

• Mentor and coach IT team members, enabling them to grow in their roles and develop technical and soft skills.
• Facilitate knowledge transfer and build local IT capacity in regional offices.
• Encourage a proactive, service-oriented approach among IT colleagues.

Incident & change management

• Implement structured processes for handling incidents, service requests, and changes.
• Lead or coordinate responses to major incidents and ensure root cause analysis and documentation.
• Promote best practices around change management, risk mitigation, and user communication.

IT projects

• Lead or support IT projects such as infrastructure decommissioning, system rollouts, and automation.
• Coordinate stakeholder input, technical design, and implementation with external vendors.
• Ensure project delivery is on time, within budget, and aligned with organizational needs.

Strategy & planning

• Contribute to annual IT strategy and planning in line with Hivos’ goals.
• Support IT budgeting, procurement planning, and resource allocation.
• Identify opportunities for innovation and process improvements.

Vendor & contract management

• Manage relationships with IT vendors, monitor performance, and evaluate contracts.
• Lead procurement or tender processes when necessary.

Governance, security & compliance

• Ensure adherence to internal policies, industry standards, and GDPR.
• Coordinate with the security officer for audits, risk assessments, and mitigation.
• Promote and monitor cybersecurity awareness across the organization.

User enablement & support

• Act as the bridge between business needs and IT solutions.
• Advise management on IT solutions to be implemented to ensure efficiency within the Hivos departments
• Lead user enablement efforts, including onboarding, training, and adoption of new tools.
• Collaborate with the Service Desk to maintain high satisfaction levels and responsiveness.

Your profile

Education & experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 5 years of experience in IT service coordination, system administration, or technical project leadership.
• Experience in managing IT in international, decentralized environments, preferably in NGOs or nonprofit setting.

Technical skills

• Microsoft 365: Deep knowledge of the full Microsoft 365 suite, including:
  • Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Microsoft Entra ID (formerly Azure AD).
  • Experience managing security and compliance features (DLP, Conditional Access, MFA, role-based access controls).
  • Familiarity with Power Platform (Power Automate, Power Apps) for process automation and reporting.

• Azure Infrastructure:
  • Hands-on experience with Microsoft Azure, including virtual networks, storage, Azure Virtual Desktop, and role-based access.
  • Experience with Azure Resource Manager, monitoring, and cost control.
  • Understanding of hybrid identity setups, including Azure AD Connect and identity federation.

• IT Infrastructure:
  • Experience with endpoint management using Microsoft Intune, Autopilot, and Windows configuration profiles.
  • Strong knowledge of networking concepts (VPN, DNS, DHCP, firewalls) and device lifecycle management.
  • Experience with infrastructure decommissioning, system migrations, and backup/restore strategies.

• Security & Compliance:
  • Familiar with Microsoft Defender for Endpoint, threat analytics, phishing simulations, and vulnerability management.
  • Good understanding of GDPR, data protection, and security policy enforcement across distributed environments.

• IT Service Management:
  • Proficient in-service desk platforms like Freshservice.
  • Practical understanding of ITIL v4 principles for incident, change, and problem management.

• Automation & Scripting (nice to have):
  • Experience with PowerShell and Power Automate for routine task automation and reporting.

Desirable

• Relevant certifications such as ITIL, PRINCE2, or Microsoft Certified (e.g., MS-700, MD-102, AZ-104, MS-900, or SC-900).
• Certifications or proven knowledge in information security and compliance, such as ISO/IEC 27001 Foundation, CompTIA Security+, or Microsoft Security, Compliance, and Identity Fundamentals.
• Understanding of Agile methodologies, ideally supported by certifications like Scrum Master (PSM I or CSM) or Agile Foundation (ICP).
• Affinity with data protection, user awareness training, and security best practices.
• Demonstrated experience supporting digital transformation, cloud adoption (e.g., Microsoft 365, Azure), and modern workplace

Skills

• Strong leadership and mentoring abilities, with experience coaching team members.
• Excellent communication and coordination skills with both technical and non-technical stakeholders.
• Analytical, structured, and hands-on; capable of balancing operational and strategic responsibilities.
• Proactive and flexible; comfortable working across time zones and cultural contexts.
• Fluent in English; Dutch is a plus.

What we offer

We offer a stimulating work environment in a professional international organization with very dedicated staff.

We offer a 1 year contract at 36 hours per week (100%) based on Hivos Global Office labour conditions. The gross salary ranges from € 3.757,56 to € 5.523,71 per month based on a 36-hour work week. Contract renewable depending on performance.

We provide a laptop and travel expenses according to our commuting policies, as well as participation in our pension fund. Hivos additionally works according to a 50/50 schedule, which means you may work from home during half of your contract hours

Want to apply?

Please apply by August 15, 2025, by clicking on the “Apply here” button. Both a letter of motivation and resume/CV in PDF format need to be submitted in English. Only short-listed candidates will be contacted.

Candidates are expected to provide a clear track record in their CV and description in cover letter that matches the requirements of the position elaborated above.

APPLY HERE

Kindly note that candidates should have a valid permit to work in the Netherlands. A relocation package will not be offered

Hivos reserves the right to close the position before the application deadline if a suitable candidate is identified. Interested candidates are encouraged to apply as early as possible.

If you are selected for the final stage of the selection process, please note that professional references and a certificate of conduct (VOG) will be requested due to our Safeguarding Policy. Exceptions will only be made, if there is a local legislation prohibition or when the candidate is unable to obtain such a certificate due to activities on LGTBIQ+ and Human Rights. We may check social media – unless applicants state they do not wish us to do so. Accuracy of information in the curriculum vitae will also be checked.